Ordering Information

Customers can place orders by calling a sales representative at 800-825-8252. Sales representatives are available Monday through Friday 8 am to 5:30 pm (except holidays), Saturdays 8 am to 2 pm, and Sundays 8 am to 12 pm. Generally orders are shipped the next available delivery day.

You can also place orders on our eCommerce site. If you are a new customer, please click here to register. You may order until midnight the day before your next delivery date.

Method of Payment

Unless credit terms have been established, all orders are C.O.D. Business checks, Visa, Mastercard, and American Express are accepted. A $20.00 charge applies to any returned check. To establish credit terms, please see Credit Terms.

Credit Terms

Fall River Florist Supply extends credit terms to businesses which demonstrate strong payment history and credit worthiness. Registered customers who would like to be considered for credit terms are asked to fill out the following credit application and return it to us for review.

Delivery Policies

Fall River Florist Supply provides delivery to shops with our fleet of refrigerated trucks and professional drivers. We deliver Monday through Friday to most areas of CT, MA, RI, NH and parts of ME and NY. Weekend delivery is available during certain holidays.

Mail Order

We offer UPS and common carrier shipping to customers outside our regular delivery area for many supply items. A shipping and handling charge applies to all of these orders. Ask a sales representatives for details. Payment for C.O.D. accounts must be in the form of Visa, MasterCard, or American Express.

Prices

Due to supplier price changes we reserve the right to raise or lower published prices without notice.

Returns

If you are not satisfied with your order, please notify us within 24 hours of receipt of merchandise. Notification must include the invoice number, item, and reason for credit request. Authorization must be received on all merchandise returned for credit. Returned items may be subject to a 10% handling charge. Holiday merchandise is not returnable after the holiday.

Privacy Policy

Fall River Florist Supply Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from myfrfs.com (the “Site”) or the Fall River Florist Supply – Shopping app (the “App”) on an Android or iOS device .

PERSONAL INFORMATION WE COLLECT

When you visit the Site or use the App, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site or use the App, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site or the App, and information about how you interact with the Site or the App. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
– “Log files” track actions occurring on the Site or the App, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site or the App.

Additionally when you make a purchase or attempt to make a purchase through the Site or the App, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site or the App (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site or App (for example, by generating analytics about how our customers browse and interact with the Site or App, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Google Analytics to help us understand how our customers use the Site or App–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

FACEBOOK – https://www.facebook.com/settings/?tab=ads
GOOGLE – https://www.google.com/settings/ads/anonymous
BING – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK
Please note that we do not alter our Site’s or App’s data collection and use practices when we see a Do Not Track signal from your browser.

DATA RETENTION
When you place an order through the Site or App, we will maintain your Order Information for our records unless and until you ask us to delete this information.

MINORS
The Site or App  is not intended for individuals under the age of 18.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at frfsadmin@fallriverfloristsupply.com or by mail using the details provided below:

119 Cove St, Fall River, MA, 02720, United States